Distance Selling Contract
ARTICLE 1 PARTIES
1.1-SELLER
Title: VIVI Ticaret
Address: ORTAKÖY MH. DEREBOYU CD. SARUHAN APT/BEŞİKTAÅž/ Ä°STANBUL
Telephone: +90 555 028 8665
Fax:
E-mail address: info@vivicollection.net
1.2-BUYER
Name/Surname/Title:
Address:
Telephone:
E-mail address:
ARTICLE 2 SUBJECT
The subject of this contract is that the CUSTOMER has made an order electronically from the website www.vivicollecetion.net and regarding the sale and delivery of the product (s) whose code, name, number, and sales price are specified in Article 3.1. and determination of obligations.
ARTICLE 3 DETERMINATION OF THE ISSUES RELATED TO THE CONTRACT SUBJECT PRODUCT, PAYMENT AND DELIVERY 3.1-PRODUCTS
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The main characteristics of the goods or services are available at www.vivicollection.net The prices listed and announced on the site are the sales price.
The announced prices and promises are valid until they are updated and changed. The prices announced periodically are valid until the end of the specified period.
All taxes of the contractual goods or services are included in the sales price.
3.2-DELIVERY METHOD AND PLAN
Delivery address:
Person to be Delivered:
Invoice information:
Product shipments will start within three business days at the latest after the product is supplied by www.vivicollection.net. Shipping is free for orders over 150 TL.
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For orders, less than 150 TL, the shipping fee, which is the shipping cost, will be paid by the BUYER.
3.3 DELAY INTEREST
Since the payment will be made in cash or by credit card, delay interest is not applied by the SELLER.
ARTICLE 4 GENERAL PROVISIONS
4.1) The BUYER declares that he/she has read the preliminary information about the basic characteristics, sales price and payment method, and delivery of the product subject to the contract on the www.vivicollection.net website and gives the necessary confirmation electronically.
RECEIVER; By confirming this Preliminary Information electronically, it confirms that, before the conclusion of the distance contracts, the address to be given to the BUYER by the SELLER, the basic features of the products ordered, the price of the products including taxes, payment, and delivery information is also correct and complete.
4.2) The contractual product is delivered to the BUYER or the person/organization at the address indicated in the preliminary information on the website, depending on the distance of the BUYER's place of residence for each product, provided that it does not exceed the legal 30-day period.
4.3) The SELLER cannot be held responsible for the delivery of the ordered product to the BUYER due to any problems that the cargo company may encounter during the delivery of the product to the BUYER.
4.4) The SELLER is responsible for delivering the product subject to the contract in a sound, complete, in accordance with the qualifications specified in the order, and with warranty documents and user manuals if any.
4.5) The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining its explicit approval before the contractual performance obligation expires.
4.6) If the SELLER fails to fulfill the contractual obligations in case the fulfillment of the product or service subject to the order becomes impossible, the SELLER notifies the consumer before the expiry of the performance obligation arising from the contract and returns the total price to the BUYER within 10 business days.
4.7) This Preliminary Information Form must be confirmed electronically for the delivery of the product. If, for any reason, the product price is not paid or is canceled in the bank records, the SELLER is deemed to be free from the obligation to deliver the product.
4.8) After the delivery of the product if the related bank or financial institution does not pay the price of the product to the SELLER due to the fact that the credit card belonging to the BUYER is used unfairly or unlawfully by unauthorized persons, not due to the BUYER's fault, the BUYER shall it must return it to the SELLER. In this case, shipping costs belong to the BUYER.
4.9) The SELLER is obliged to inform the BUYER if the product subject to the contract cannot be delivered within the due time due to force majeure or extraordinary circumstances such as adverse weather conditions that prevent transportation, interruption of transportation.
In this case, the BUYER may use one of the rights to cancel the order, replace the product subject to the contract with a precedent, and/or to postpone the delivery period until the obstacle is removed.
If the BUYER cancels the order, the amount paid will be paid to him in cash and in a lump sum within 10 days. In the payments made by the BUYER by credit card, the product amount is returned to the relevant bank within 7 days after the order is canceled by the BUYER.
Since the reflection of this amount to the BUYER accounts after the return to the bank is completely related to the bank transaction process, the BUYER will not be able to intervene in any way for possible delays and it may take 2 to 3 weeks for the bank to reflect the amount returned to the credit card by the bank. already accepts.
MADDE 6 CAYMA HAKKI
ARTICLE 5 RIGHT TO RETURN BY RECEIVER;
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Refund Conditions: The way you need to follow and what you need to know when you want to return the product you ordered after receiving it due to any problem is as follows: Within seven working days following the day your order is delivered to you.
You must inform your return request and product-related problem from the "Customer Services" section of our website or send an e-mail to info@vivicollection.net
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We kindly request you to send the product back to vivicollection.net within 3 working days from the date of delivery in line with the forwarding mail to be sent to you later.
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Unfortunately, we do not accept refunds for notifications exceeding 3 business days. When your request is received by us, it is evaluated by the authorities and a confirmation e-mail is sent to you when your return is approved.
The box, packaging, and standard accessories, if any, of the product must be included in the package you returned to us in a complete and undamaged form.
Before approving your return, "vivicollection - Return Department" inspects the product. You will be responsible for the shipping cost of all return shipments made under these conditions.
However, if the product you want to return is found to be defective, your return will be approved and the shipping fee you pay for the return will be deposited into your account.
After your return is approved we will refund your product price within ten days of your return approval.
For payments made by credit card, the product price is refunded to your bank within seven days following your return approval.
It can take an average of two to three weeks for the refund deposited on your credit card to be reflected in your bank account.
Possible developments that may occur in the period after the transfer of the reimbursed amount in purchases made by credit card to the bank are completely related to the bank transaction process and VIVI collection is not under the responsibility.
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Therefore, we do not have the right to intervene in such problems. Returns Excluding the Right of Withdrawal The Consumer's 'Right of Withdrawal Without Providing Reason' is valid only for the return of the products for which the return request has been reported within 3 working days after the said purchase.
Returns cannot be accepted for periods exceeding 3 business days. Special Conditions When your order is delivered, you must open your package and check the product before the courier leaves the place of delivery.
It is very important to do this, especially with crushed, torn, opened, or wet packs. Your product invoice is on the front of the courier bag. In an unexpected situation.
If you encounter a problematic product, or if the invoice for the product is not included in the courier bag, you must not receive the package and make a report to the cargo authority and ensure that it is returned to us by the courier company.
It is absolutely necessary for product invoices, cancellations, and returns. The return of the products whose original packaging is damaged, broken, opened, destroyed, tried, used, damaged due to use, or without an original invoice is not accepted.
Return of the product, all standard accessories of the product; packages are received when returned with undamaged and complete original packages and the original invoice. There is no return with the "Right of Withdrawal" for periods exceeding seven days after delivery.
The customer is obliged to return the product with its condition at the time of receipt and to pay for the commercial loss resulting from use.
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ARTICLE 6 AUTHORIZED COURT
In the implementation of this contract, the Consumer Arbitration Committee and the Consumer Courts in the settlement of the BUYER or the SELLER are authorized up to the value announced by the Ministry of Industry and Trade.
They are the authorities to be contacted by the buyer. In the event of the order, the BUYER is deemed to have accepted all the terms of this contract. This Agreement has been made for commercial purposes.
SELLER: VIVI Ticaret
RECEIVER:
DATE: